Terms and definitions

Offer — a proposal to conclude an Agreement with an unlimited number of persons, on the terms of Acceptance. This document is published on the Website at: https://installvpn.com/ru/public-offer, taking into account the Privacy Policy (personal data processing) published at: https://installvpn.com/ru/privacy-policy.Website Administration — PT Dewata Global Group and/or its representatives.User — an individual, legal entity or sole proprietor who visited the site, ordered a Service and accepted the Offer.Acceptance — payment by the User for services published on the “INSTALLVPN” Website located at https://installvpn.com/ru/. Making a payment constitutes full and unconditional acceptance of this offer (paragraphs 1, 3 of Art. 438 of the Civil Code of the Russian Federation) and the conclusion of an Agreement by the Parties under the terms of this offer (paragraph 1 of Art. 433 of the Civil Code of the Russian Federation).Contractor — PT Dewata Global Group, acting on the basis of OGRNIP 2111220138409.Parties — the Contractor and the Customer, collectively the Parties, individually a Party.Website — the Internet resource located at https://installvpn.com/ru/, owned by PT Dewata Global Group and containing all necessary information about the Services and the conditions for their provision. “Website” means a set of texts, graphic and information materials, images, program code, photo and video materials, computer programs, Telegram bots and other results of intellectual activity of the Website Administration, created and functioning to allow the User to order Services via the Internet.Agreement — a contract between the Customer and the Contractor for the provision of Services, concluded on the terms of Acceptance of the Offer.Services — services published on the “INSTALLVPN” website located at https://installvpn.com/ru/. This is access to the VPN service for a certain period. The VPN service enables all clients to access servers and networks around the world managed by a bot (hereinafter the “software”). All obtained data, access settings, and other related information are confidential and not subject to disclosure to third parties. In case of violation of the service rules, the service itself has the right to terminate network access unilaterally and to cease any customer service without the possibility of restoring access.Telegram bot — software that interacts with users via a Telegram account to provide access to servers and networks around the world that are managed by the bot.

1. Subject of the Agreement

2. Conclusion of the Agreement. Ordering services

2.1. This Offer is considered accepted by the User, and the Agreement between the Contractor and the User is considered concluded from the moment the User pays for the selected Service. The Agreement may be concluded only with a legally capable individual or with a legal entity/sole proprietor registered in the manner prescribed by law in the territory of the Russian Federation.2.2. Payment of the order is recognized as the User’s Acceptance of the Contractor’s proposal to conclude the Agreement on the terms of this Offer.

3. Terms of service

3.1. The cost of the Services and methods of payment are published on the Contractor’s Website. By paying for the Services, the User expresses full and unconditional agreement with the terms of the Offer in effect at the time of payment, including the service terms published on the Website.3.2. Payment under this Agreement is deemed to have been made at the moment the funds are credited to the Contractor’s account.3.3. The User independently bears all bank commission expenses for paying for the Contractor’s services (unless otherwise provided), as well as responsibility for the correctness of payments and completion of the necessary payment documents.3.4. The Contractor has the right to set any cost of the Services before the User’s Acceptance. After Acceptance, the cost of the selected Service is fixed.3.5. A condition for receiving the Services is their payment and the User’s compliance with the Website rules established in the interface explanations.3.6. The Administration’s obligations to provide the Services are reciprocal to the User’s obligations to comply with the Rules and pay for the Services. In case of failure by the User to fulfill these obligations, the Administration may suspend or refuse to provide the Services.3.7. The Services provided on the Website may change, be supplemented, or updated and are offered on an “as is” basis, i.e., in the form and scope in which they are provided by the Website at the time of the User’s request.3.8. Data provided by the user: e-mail (to be confirmed) and Telegram identifier.3.9. The Contractor has the right to send notifications related to the performance of this Agreement via Telegram and/or e-mail.

4. Cost of Services and settlement procedure

4.1. The cost of the selected Service when concluding a transaction under the Agreement is determined based on its characteristics (type of Service, composition, cost, other parameters) indicated on the Website. Prices are exclusive of VAT; the Contractor uses a simplified taxation system and is not a VAT payer. Payment is made at the prices effective at the time of payment.4.2. The User may pay for the Services by any of the methods offered in the Website interface at the time of ordering.4.3. The User has the right to refuse to perform the contract at any time, provided that the Contractor is compensated for expenses actually incurred in fulfilling obligations under this contract (Art. 32 of the Law of the Russian Federation “On Consumer Rights Protection”).4.4. The Website Administration has the right to verify the correctness of the User’s details by cross-checking with the data contained in the Unified State Register of Legal Entities (or Sole Proprietors) and, in case of discrepancies, to correct the relevant data using the TIN specified by the User as an identifier.4.5. Without contradicting the foregoing, the Contractor is released from liability for breach of the Agreement if such breach was caused by force majeure (acts of public authorities, fire, flood, earthquake, other natural disasters, power outages and/or computer network failures, strikes, civil unrest, or any other circumstances beyond control).

5. Liability of the Parties

5.1. For non-performance or improper performance of obligations, the Parties are liable as provided by this Agreement, the Civil Code of the Russian Federation, Federal Law No. 273-FZ of 29.12.2012 “On Education in the Russian Federation,” the Law of the Russian Federation No. 2300-1 of 07.02.1992 “On Consumer Rights Protection,” and local regulations.5.2. The Contractor undertakes to make reasonable efforts to duly provide the Services; however, it is not liable and does not compensate the User’s losses if the User cannot use the Services for the following reasons: - technological failures of public communication channels used to access internet services, loss of Internet access for any reason, errors, omissions, interruptions in operation or data transmission, line defects, and other technical failures;- unauthorized interference by third parties, including hacking and DDoS attacks, malware activity, and other disruptions;- force majeure circumstances.5.3. If losses are caused to the User through the Contractor’s fault, liability is determined according to applicable law and is limited to the cost of the Service ordered and paid for by the Customer.5.4. The Contractor is not liable for losses incurred by the Customer not through the Contractor’s fault, including in connection with the Customer’s violation of the Website rules and the Offer terms.5.5. After duly providing an Additional Paid Service, funds spent on its purchase are non-refundable. If the service was not fully provided or was provided improperly (the account balance was not replenished or the amount differs from the calculated amount at payment), the Customer has the right to refuse the service and receive a full refund or an equivalent service; the period for reviewing claims and refunds is 15 business days.5.6. The User is informed and agrees that part of the operations, including (but not limited to) the acceptance of payments for the Services, is not controlled or tracked by the Website Administration; the security, confidentiality, and other conditions for using the selected payment methods are determined by agreements between the User and the relevant organizations.5.7. The User is responsible for any actions performed by third parties using the User’s information on the Website, e-mail address, and phone number (including actions of the User’s employees and third parties) and for losses that may arise due to unauthorized access.5.8. The Contractor undertakes to ensure the operation of the Website, in accordance with this Offer, 24/7, including weekends and holidays (service availability of at least 90% of the time per month), except as provided in this Offer.

6. Terms and procedure for refunds for Services

6.1. The Customer may refuse the Services before they are provided. In this case, funds are refunded in full.6.2. The Customer may refuse the Services after partial provision. In this case, funds are refunded for unrendered services minus the Contractor’s actual expenses (charged bank fees, internet acquiring fees, access to information resources).6.3. If the Services have been fully and properly provided, the Customer cannot receive a refund.6.4. The Customer will not be able to receive a refund for rendered and unrendered Services if the Customer has breached the Agreement. Such actions will be considered a unilateral refusal of obligations, and all funds will be used to compensate the Contractor.6.5. If within 10 calendar days after the provision of Services the Customer has not sent a reasoned claim to info@INSTALLVPN.com, the Services are deemed accepted and provided properly in full. Signing an Act of Services Rendered for legal entities and sole proprietors is not required in this case.6.6. All Services are covered by a 30-calendar-day warranty from the start date of provision. Upon discovering deficiencies within this period, the Customer may, at their option and in writing under the Law of the Russian Federation “On Consumer Rights Protection” (Part 1, Art. 29 No. 2300-1), demand: - free remedy of the deficiencies of the provided service;- a proportionate reduction in the price of the provided service;reimbursement of expenses incurred to remedy deficiencies by the Customer or third parties.6.7. If within 30 days the Contractor does not eliminate the deficiencies, it refunds the Customer the money, taking into account actual expenses and costs related to the creation of the information product to which there are no claims.6.8. To receive a refund, the following documents must be completed on a computer, printed, signed, and a scan in pdf or jpg must be sent to info@INSTALLVPN.com: - Application for refusal of services;- Claim;- Application for refund.6.9. The Contractor reviews the documents within 10 business days. If the documents are completed correctly and there are grounds for a refund, the Contractor returns the money within 10 business days.

7. Other conditions

7.1. The Agreement enters into force from the moment of its conclusion in the manner specified in Section 2 of the Offer and remains in effect until termination in accordance with the Website Terms, the Agreement, and the laws of the Russian Federation.7.2. The Contractor has the right to amend and/or supplement the terms of the Offer to the extent permitted by applicable law, as well as to withdraw the Offer at any time. The date of amendment is the date of publication of the new edition on the Website. The User must review the current edition.

8. Confidentiality

8.1. By providing personal data on the Website, the User agrees to its processing.8.2. The Privacy Policy (personal data processing) is located at https://installvpn.com/ru/privacy-policy.8.3. Information classified as open by current legislation or required to be disclosed by a Party is not considered confidential.

9. Force majeure

9.1. The Parties are released from liability for full or partial non-performance of obligations under the Agreement if such non-performance was a result of force majeure circumstances.9.2. The Parties understand force majeure as: fire, flood, earthquake and other natural disasters, wars, military actions, mass riots, etc. Upon the occurrence of such circumstances, the Parties settle mutual obligations performed as of the moment of occurrence.9.3. The Party affected by force majeure must immediately notify the other Party in writing, describing the nature of the circumstances, but no later than 3 calendar days after such circumstances occur. Failure to notify in due time deprives the relevant Party of the right to refer to them in the future.9.4. The occurrence of force majeure must be confirmed by the Chamber of Commerce and Industry of the Russian Federation (or its regional divisions) or another competent authority.9.5. The term for providing the Services is automatically extended for the duration of force majeure and elimination of its consequences.9.6. If force majeure lasts more than 1 month, the Parties must negotiate to decide on extending the performance terms or terminating the Agreement.

10. Contractor (Website Administration) details

PT Dewata Global Group2111220138409TIN 9909677607Jl. Dewi Saraswati No.22, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361